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Free template

Client onboarding checklist

Everything to collect and confirm in a new client's first week.

Make it yours

Free to use and change. No sign-up needed.

How to use it

  1. Type the client name above and the checklist fills it in.
  2. Tick items as you go in the preview to see how it feels. Ticks are not saved and are not copied.
  3. Press Copy, paste it into a note, a task, or a message, and delete what does not apply.
  4. Send the “Access” and “Brand assets” sections to the client; keep the rest for your team.

Client onboarding checklist: [Client name]

Before day one

Access

Ask for the minimum you need to start. Add more later.

Brand assets

Goals and context

People and decisions

Ways of working

End of week one

Make it work

Three tips before you send it.

  • Ask in the order you need things. Access and brand assets first, goals on the kickoff call.
  • Give every open item an owner and a date. “We are waiting on something” is not a status.
  • Cut ruthlessly. A checklist of twelve items gets finished; one of forty gets ignored.

Want this to live in one place with your client instead of a document? See how a client portal works.

Try it with one client.

Add some work. Share a file. Ask for feedback. See what your client sees, with your name on it. Free for 14 days. No credit card needed.