Statement of work

1. Overview and goals

• [What [Project name] is, in two or three sentences]
• [What [Client name] wants to achieve, in their words]

2. Scope

Out of scope matters as much as in scope. Name the things people tend to assume.

• In scope: [list what is included]
• Out of scope: [list what is clearly not included]

3. Deliverables

• 1[Deliverable one, and who on our side owns it]
• 2[Deliverable two, and who owns it]
• 3[Deliverable three, and who owns it]

4. Timeline and milestones

• [Milestone one: what is finished, by [date]]
• [Milestone two: what is finished, by [date]]
• [Launch or final delivery: [date]]

5. What we need from [Client name]

• [Access, files or content, and the date we need each by]
• [The person who answers questions day to day]
• [The person who gives final approval]

6. Review and approval

• [How many rounds of changes are included]
• [How long [Client name] has to respond before the schedule moves]
• [How approval is recorded, for example in the client space]

7. Fees and payment

• [Total fee or rate]
• [Payment schedule: what is invoiced when]
• [Payment terms, for example due within 14 days]

8. Assumptions and risks

• [Things we are assuming to be true]
• [Things that could change the plan, and what happens if they do]

9. Changes to scope

• [How a change is requested, priced and agreed before work starts]

10. Sign-off

• [Name, role, signature and date for [Client name]]
• [Name, role, signature and date for us]