Analytics
CallRail
How many people called each client, how many were new, how many got an answer, and where they found the number.
CallRail is coming soon. We're finishing the last setup; until then it cannot be connected.
Free for 14 days. No credit card needed.
What it does
Connect CallRail to your client work.
- Calls this month
Total calls, first-time callers, answered and missed calls and the average call length for the last 30 full days, against the 30 before.
A tile on the client's Overview, and the Leads card and Calls card in Visibility - Where the calls came from
The top lead sources (Google Ads, Business Profile, organic search and the rest) by calls.
The Calls card and the tile - Form submissions
Forms CallRail tracked for the company in the same 30 days, when form tracking is on.
A tile on the client's Overview
How it works
Connect once. It keeps itself current.
- 1Connect with an API key
One read-only key covers every company in your CallRail account.
- 2Match each client to a company
Pick the client's company from the ones the key sees; it syncs right away.
- 3One request a day for everyone
All clients on a key sync together about once a day: about 4 calls per account and 1 per client, roughly 420 a month for 10 clients.
Before you start
What you need.
- A CallRail account with the clients as companies, and the API key of a user who can see them.
- CallRail bills API use above 1,500 calls a month to the account; BravaSpace is built to stay well under it.
Setting it up
Where to find it.
- Log in to CallRail as a user who can see the client companies.
- Open the profile menu (top right), then API keys, and press Create API key.
- Leave Allow writes off, and copy the key.
In the app, Connect CallRail opens a guided setup with Brava: it asks for each thing in turn, tests the connection and tells you it is working.
Data and privacy
What BravaSpace keeps, and what it can touch.
What is stored
The CallRail API key, encrypted (AES-GCM) in a table no browser can read, plus its last four characters, and the synced counts per client for 60 days.
Access
Read only: counts and source names. BravaSpace never reads caller numbers, names, recordings or transcripts, and never changes anything in CallRail.
Disconnecting
Disconnect CallRail on its page: the key, every client match and all synced CallRail numbers are deleted. Delete the key in CallRail's API keys to end it there too.
Questions
CallRail questions.
Calls this month; where the calls came from; form submissions. Read only: counts and source names. BravaSpace never reads caller numbers, names, recordings or transcripts, and never changes anything in CallRail.
Open Connect CallRail in BravaSpace and paste the API key; Brava tests the connection before saving it. Log in to CallRail as a user who can see the client companies. Open the profile menu (top right), then API keys, and press Create API key. Leave Allow writes off, and copy the key. Then match each client to their CallRail company.
The CallRail API key, encrypted (AES-GCM) in a table no browser can read, plus its last four characters, and the synced counts per client for 60 days.
Disconnect CallRail on the CallRail app page in BravaSpace: the key, every client match and all synced CallRail numbers are deleted. Delete the key in CallRail's API keys to end it there too.
Brava reads the error and suggests the fix. The common ones: CallRail did not accept the key. Check it was copied whole, or create a new one under API keys. The key's user cannot see any account. Use the key of a user with access to your companies. CallRail is limiting requests for now (1,000 an hour). The next sync tries again.
Try it with one client.
Add some work. Share a file. Ask for feedback. See what your client sees, with your name on it. Free for 14 days. No credit card needed.